How can we help?

Answer My service has been suspended A service is suspended when its renewal invoice is unpaid. Pay the invoice in the client area and it is switched back on automatically, usually within minutes. Answer My website is not loading Work through the usual causes of a website that will not load: a suspended service, an expired domain, DNS pointing somewhere else, or an error in the site itself.

Answer How do I cancel a service? Cancel hosting, a VPS or a domain yourself in the client area, straight away or at the end of the term you have paid for. Answer How do I get help as quickly as possible? Open a ticket in the client area with the right department and the details we need, so we can fix the problem without a round of questions. Answer I have forgotten my client area password Reset your TekLan client area password yourself from the sign-in page: we email you a link to choose a new one. Answer How do I change the card or account my renewals are paid from? Choose how renewals are paid on the Automatic payments page in the client area: a debit or credit card (including Apple Pay and Google Pay), or PayPal. Answer Which login do I use? TekLan Hosting has one client area for billing and support, plus a panel for each kind of service: the Website Panel for web hosting and the VPS Panel for VPS. Guide Cancelling or Changing Your Plan How to cancel a service, request an upgrade or downgrade, and what happens to your data afterward. Guide Viewing and Paying Invoices How to find outstanding invoices in the client area, pay them by card or PayPal, and download receipts. Guide Adding and Updating Payment Methods How to save a card for automatic billing, manage PayPal subscriptions, and switch between payment methods. Guide What Happens When a Payment Fails The suspension timeline after a missed payment, how to pay an overdue invoice, and how to get your service restored. Guide Understanding Your Invoice What each line item means, how billing dates work, and how to download a PDF receipt for your records. Guide Account Credit How account credit works, how to check your balance, and how to top up in advance to keep services running uninterrupted. Guide Getting to Know the Client Area A tour of the TekLan client area - navigation, dashboard tiles, the account menu, and where to find services, invoices, and tickets. Guide Updating Your Account Details and Security How to update your contact and billing information, change your password, and enable two-factor authentication in the client area.

Answer My email is not sending or arriving The usual causes when email on your domain stops working: the domain's MX records, a full mailbox, wrong settings in your mail app, or messages landing in spam. Answer Can you move my website to TekLan for me? Eligible websites are moved for free. Tell us where the site is now and we copy it across, so you can check it before changing anything. Answer My website says "Not secure" SSL certificates are free and issued automatically once a domain points at your hosting. If the browser still says "Not secure", the domain is not pointing here yet, or the site loads something over plain http. Guide Migrating Your Website to TekLan Step-by-step: export files and databases from your old host, import them here, and cut over DNS with minimal downtime. Guide Uploading a Static Website How to publish HTML, CSS, JavaScript, and image files to hosting, set the right index file, and test routes. Guide Using SSH and SFTP Safely How to use SSH and SFTP for safer uploads, command-line checks, and application maintenance. Guide Setting Up Email Forwarding Create a professional domain email address and forward it to any inbox - included free with every domain. Guide Getting to Know the Enhance Control Panel A tour of the Enhance panel - where to find websites, email, databases, files, and account settings. Guide Creating a Website in Enhance How to add a new website to your hosting account, choose a PHP version, and get a free SSL certificate. Guide Installing WordPress in Enhance Use the built-in WordPress installer to get a fresh site live in under five minutes. Guide Installing WooCommerce in Enhance Deploy WordPress with WooCommerce pre-installed in one step, then configure payments, products, and shipping. Guide Installing Joomla in Enhance Use the built-in app installer to deploy a fresh Joomla site with the database and configuration handled automatically. Guide Creating Email Accounts in Enhance Set up a domain mailbox, configure your mail client, and add forwarders or aliases. Guide Creating and Managing Databases in Enhance Create a MySQL database and user, access phpMyAdmin, and manage database permissions. Guide FTP and SFTP Access in Enhance Create FTP or SFTP credentials and connect with FileZilla or your preferred client. Guide SSL Certificates in Enhance How Let's Encrypt SSL works in Enhance, how to force HTTPS, and what to do if a certificate fails to issue. Guide Changing Your PHP Version in Enhance Switch PHP version per site, set custom php.ini values, and enable or disable extensions. Guide Setting Up Cron Jobs in Enhance Schedule recurring tasks for your website using the built-in cron manager. Guide Adding Subdomains in Enhance Create a subdomain as a separate website or as an alias pointing to an existing directory. Guide Backups and Restores in Enhance Create manual snapshots, schedule automated backups, and restore files or databases from a previous state. Guide Creating a Staging Site in Enhance Clone your live website to a staging environment, test changes safely, and push them back to production. Guide Using the File Manager in Enhance Upload, edit, rename, compress, and delete files directly from your browser without an FTP client. Guide Fixing File and Folder Permissions in Enhance How to recognise permission problems, check ownership, and avoid unsafe 777 permissions on PHP websites. Guide Managing Redirects in Enhance How to plan HTTP to HTTPS, www, page, and migration redirects without creating loops or chains. Guide Managing Users and Roles in Enhance How to invite additional users to your Enhance account, assign roles, and remove access when no longer needed. Guide Integrations in Enhance Connect Cloudflare for automatic DNS sync or Slack to receive hosting notifications in your team channel. Guide Migrating from cPanel to Enhance Use Enhance's built-in import tool to migrate from cPanel - generate a full account backup, upload it, and let Enhance handle the rest. Guide Migrating from Plesk to Enhance Use Enhance's built-in import tool to migrate from Plesk - generate a backup, upload it, and let Enhance handle the rest. Guide Website Migration Handover Checklist The access, DNS, email, files, databases, licences, and test details to collect before TekLan moves your website. Guide Connecting Microsoft 365 Email to Your Domain Add Microsoft 365 DNS records without disrupting your website, then verify mail flow, SPF, DKIM, and DMARC. Guide Previewing Your Website Before Changing DNS Test a migrated website on its new hosting before visitors are sent to it, using a preview URL or local hosts-file entry. Guide Checks to Run After Moving Your Website Verify DNS, HTTPS, forms, email, redirects, logins, scheduled tasks, and monitoring after a website migration.

Answer My new or transferred domain is not working yet A new domain, a transfer or a nameserver change can take a few hours to reach everyone. Check its DNS, and that it points at your hosting. Guide Registering a New Domain How to search for and register a domain name through TekLan, including choosing the right TLD for your needs. Guide Setting Up DNS Records A plain-English guide to A, CNAME, MX, and TXT records - when to use each and how to add them. Guide How to Check DNS Propagation Properly How to check DNS changes accurately using authoritative nameservers, public resolvers, TTLs, and command-line tools. Guide Pointing Your Domain to Your Hosting How to update nameservers or add an A record so your domain resolves to your TekLan hosting account. Guide Transferring a Domain to TekLan How to transfer an existing domain from another registrar to TekLan, including unlocking the domain and getting your auth code. Guide Transferring a Domain Away from TekLan How to unlock your domain, obtain the auth/EPP code, and initiate a transfer to a new registrar. Guide Renewing Your Domain How auto-renewal works, how to renew manually, and what happens if a domain is not renewed on time. Guide Domain Privacy and WHOIS Protection How to keep your personal contact details out of the public WHOIS database using domain privacy. Guide What Happens When a Domain Expires The expiry, grace, and redemption periods explained - and what you need to do to recover an expired domain.

Answer I cannot connect to my VPS If SSH or your VPS's services stop answering, use the console in the VPS Panel to get in, then check the firewall, the SSH service and the server's network settings. Guide Getting Started with Your VPS How to connect via SSH, update your OS, and lock down your new KVM VPS in the first 30 minutes. Guide Getting to Know VirtFusion A tour of the VirtFusion panel - where to find your IP, manage power, access the console, and reinstall your OS. Guide Using the VirtFusion Console How to access your VPS from the browser when SSH is unavailable, and how to fix common lockout scenarios. Guide Reinstalling Your VPS Operating System How to wipe your VPS and install a fresh OS from VirtFusion, and what to do immediately after. Guide VPS Backups in VirtFusion How to take, restore, and manage server backups so you can roll back after a failed update or change. Guide VPS Networking and IP Management Finding your IP addresses, setting reverse DNS for email, and configuring additional IPs in VirtFusion. Guide Managing SSH Keys in VirtFusion How to store SSH keys on your VirtFusion account, generate key pairs in the browser, and have them automatically deployed when you build or rebuild a server. Guide Securing Your VirtFusion Account How to change your account password, enable TOTP two-factor authentication, save backup codes, and manage trusted devices.