Care & support

Choose the help you need

Monthly care for routine maintenance. A one-off bundle for a specific list of basic jobs.

Shared Hosting Care

For one shared hosting account

£ 19.00 /month
  • Scheduled website software updates
  • Basic security and availability checks
  • Support for the agreed hosting setup

VPS & Server Care

For one VPS or server

£ 39.00 /month
  • Routine supported OS and service updates
  • Basic security and availability checks
  • Agreed maintenance windows
  • Configuration support within the agreed scope

Four hours of help

Basic jobs at £27.50 per hour

£ 110.00 one-off
  • Routine website changes and configuration
  • Straightforward troubleshooting
  • An agreed task list
  • Time recorded against your four-hour bundle

Hosting, servers, domains, backup storage and paid licences are separate. We confirm suitability and the work covered in your onboarding ticket.

Getting started

Tell us what needs looking after

Your order opens an onboarding ticket. Tell us about your website or server and the help you need. We agree access, the maintenance scope and suitable times before starting.

For a time bundle, we agree the jobs first, record the time used and ask for your approval before work exceeds four hours.

Clear scope

Know what your plan covers

Care covers the agreed routine maintenance. Redesigns, new features, major upgrades, migrations and extensive repairs are quoted separately.

There is no unlimited development or guaranteed 24-hour incident response included. Your existing hosting support remains available under your hosting plan.

Need a new website?

Local Trade Sites start at £499.00, then £79 a year for routine updates and support.

Explore trade websites