Understanding Your Invoice

This guide explains what each part of a TekLan invoice means, how billing dates work, and how to read your invoice history.

Finding Your Invoices

All invoices are in the client area under Billing → Invoices. Each invoice has a unique number and shows its current status: Paid, Unpaid, or Cancelled.

What the Line Items Mean

Each line on an invoice represents a service or product. Typical entries include:

• Service name and plan - for example, "Web Hosting - Business Plan"
• Billing period - the dates the charge covers, for example "1 Aug 2025 - 31 Aug 2025"
• Unit price - the cost before any discounts or credits
• Discount - any promotional or loyalty discount applied
• Credit applied - account credit used to offset the total
• Total due - the amount actually charged

Billing Dates

Your billing date is set when you first order a service and stays the same each cycle. If you signed up on the 12th, you will be invoiced on the 12th of each month (or every 3, 6, or 12 months depending on your term).

For example, signing up on 12 August on a monthly plan means:

• First invoice: 12 August (covers 12 Aug - 11 Sep)
• Second invoice: 12 September (covers 12 Sep - 11 Oct)
• And so on

This is covered in more detail in our Payment Policy.

When Payment Is Collected

• Card payments - collected 3 days before the invoice due date
• PayPal subscriptions - collected on the due date
• Manual payments - you pay when you are ready, up to the due date

Invoice Statuses

• Unpaid - due but not yet collected or paid manually
• Paid - payment received, service is active
• Cancelled - the invoice was voided, usually because the service was cancelled before the billing date

Downloading an Invoice

Open any invoice in the client area and click Print or Download PDF. The PDF includes all billing details and is suitable for expense claims and business records. If you need any details amended (such as a company name or purchase order number), open a support ticket.