On this page
You can cancel a service or request a plan change at any time from your client area.
Cancelling a Service
- Log in to the client area.
- Click Services in the top navigation.
- Find the service you want to cancel and click its Manage button.
- Scroll down to the Actions section and click Cancel Options.
- Choose Immediate or End of Term and confirm.
Immediate cancellations terminate the service and delete data straight away. End of term cancellations keep the service running until the current billing period expires.
Older PayPal subscriptions: if you set up a PayPal subscription with us in the past, also cancel it inside PayPal. Cancelling in the client area does not stop that subscription. Payments set up on the Automatic payments page stop with the service.
What Happens to Your Data?
On cancellation, all data associated with the service - files, databases, email - is deleted. We do not retain backups after a service is cancelled. Make sure you download any files or database exports you need before requesting cancellation.
Renewing a Service Early
To renew a service before its due date, go to Services → Manage and click Renew Now in the Actions section.
Changing Your Plan (Upgrade / Downgrade)
To upgrade or downgrade a hosting or VPS plan, open a support ticket in the client area with:
- The service you want to change
- The plan you want to move to
We will confirm the price difference and process the change. Upgrades are usually applied same day. Downgrades take effect at the next renewal to avoid data loss from reduced storage allocation.
Refunds
Hosting services are non-refundable once provisioned. If you are unsure whether a product suits your needs, start with a monthly plan before committing to a longer term. See the full payment policy for details.