My email is not sending or arriving

The usual causes when email on your domain stops working: the domain's MX records, a full mailbox, wrong settings in your mail app, or messages landing in spam.

Short answer

Check the domain's MX records still point at your TekLan mail, that the mailbox is not full, and that your mail app uses the server settings shown in the Website Panel. If messages arrive late or in spam, check the domain's SPF and DKIM records.

Checks

  1. Receiving: the domain's MX records point at your hosting. A recent DNS or nameserver change is the most common cause.
  2. Mailbox: the mailbox is not over its size limit (shown in the Website Panel under Email).
  3. Your mail app: the incoming and outgoing server, ports and password match the settings in the Website Panel. Sign in to webmail to rule out the app.
  4. Spam: if your messages land in other people's spam, the domain needs SPF and DKIM records.

Using Microsoft 365?

Then mail does not go through us at all; see connecting Microsoft 365 email.

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