Pay the open invoice in the client area (Invoices, then Pay Now). The service is switched back on automatically once the payment clears, usually within a few minutes.
Why it happens
Renewals are invoiced before the due date. If the invoice is still unpaid after the due date, the service is suspended until it is paid. Your files, email and databases are kept while it is suspended.
Still suspended after paying?
Give it 30 minutes, then open a ticket with Technical Support and include the invoice number. If you paid by bank transfer or Direct Debit, the payment takes longer to arrive.
Questions people also ask
Can I have more time to pay?
Yes, if you ask before the due date. Open a ticket and we will usually agree a short extension.
Will I lose my data?
Not while the service is suspended. A service that stays unpaid is eventually cancelled, and its data is then deleted, so pay or contact us as soon as you can.